ClubPKVIP Privacy Policy — Your Data, Your Rights, Our Obligations

1Introduction

Welcome to the Privacy Policy of ClubPKVIP. This document explains how we — the operators of the ClubPKVIP online casino platform at clubpkvip.com — collect, use, store and protect your personal data when you use our services. It also explains the choices you have regarding your data and how you can exercise your rights.

This Privacy Policy applies to all users of the ClubPKVIP platform, including registered account holders, visitors who browse without registering, and anyone who contacts our customer support team. By using ClubPKVIP, you acknowledge that you have read and understood this Privacy Policy.

At ClubPKVIP, we take data privacy seriously. Pakistani players trust us with sensitive information — their identity documents, contact details and financial transaction data — and we are committed to handling that information responsibly, securely and transparently. This policy is written in plain English so that any player can understand exactly what happens to their data. If something isn't clear, our support team is available 24/7 to explain it.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which also govern your use of the ClubPKVIP platform.

2What Personal Data We Collect

ClubPKVIP collects personal data through several channels: information you provide directly during registration and verification, information generated automatically by your use of the platform, and limited information received from payment service providers. The table below summarises the main categories:

3How We Use Your Personal Data

ClubPKVIP uses the personal data we collect for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account Creation and Management: Your registration details allow us to create and maintain your ClubPKVIP account, verify that you meet our eligibility requirements, and provide you with access to all platform features.
• Identity Verification (KYC): Pakistani law and responsible gaming standards require us to verify the identity of players before processing withdrawals and to prevent underage gambling. Your CNIC and payment method details are used specifically for this purpose.
• Transaction Processing: Financial data is used to process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments — all denominated in PKR.
• Fraud Prevention and Security: Technical and financial data is used to detect suspicious activity, prevent unauthorised access, identify duplicate accounts and protect both players and the platform from fraud and money laundering.
• Customer Support: When you contact ClubPKVIP support, we use your account data and communication history to resolve your query accurately and efficiently.
• Responsible Gaming: Gaming data — including your session length, betting patterns and deposit frequency — is monitored to identify signs of problem gambling so we can offer appropriate support and tools.
• Platform Improvement: Aggregated, anonymised technical and gaming data is used to improve the ClubPKVIP platform, fix technical issues and develop new features.
• Marketing Communications: With your consent, we may send you promotional emails or SMS messages about ClubPKVIP offers, bonuses and new game releases. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

4Legal Basis for Processing

ClubPKVIP processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract Performance: Processing your registration data, transaction data and gaming data is necessary to provide you with the ClubPKVIP service you signed up for.
• Legal Obligation: Identity verification, anti-money laundering checks and responsible gaming monitoring are required by applicable regulations. ClubPKVIP must carry out these processes regardless of your preferences.
• Legitimate Interests: Fraud prevention, platform security and platform improvement are carried out on the basis of ClubPKVIP's legitimate interests, provided those interests are not overridden by your privacy rights.
• Consent: Marketing communications are sent only where you have given your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of any processing already carried out.

5Data Sharing and Third Parties

ClubPKVIP does not sell your personal data to any third party for their own commercial purposes — full stop. We share data only where it is necessary to operate the platform and only with the categories of recipient described below:

• Payment Service Providers: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing partners and card payment processors receive the minimum financial data necessary to process your deposits and withdrawals. These providers are bound by their own strict privacy and security obligations.
• Game Providers: Certified game suppliers — including Pragmatic Play, Evolution Gaming, Spribe and others — may receive technical session data (such as a session token and bet amount) to operate their games within the ClubPKVIP platform. They do not receive your full personal profile.
• Identity Verification Partners: Where required, we may use a third-party identity verification service to assist with CNIC validation. Such services process your identity data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• Regulatory and Legal Authorities: ClubPKVIP may be required by law to share certain player data with regulatory authorities, law enforcement or courts when legally compelled to do so. We will notify you of any such request where legally permitted to do so.
• Platform Infrastructure Providers: Cloud hosting and IT service providers that support the ClubPKVIP platform may have access to data as part of their infrastructure role. All such providers are bound by confidentiality agreements and data processing agreements that restrict their use of your data.

6How Long We Keep Your Data

ClubPKVIP retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The retention periods for the main data categories are as follows:

• Account and Identity Data: Retained for the lifetime of your account and for a minimum of five years following account closure, in accordance with anti-money laundering regulations.
• Financial Transaction Data: Retained for a minimum of five years from the date of the transaction in line with financial recordkeeping obligations.
• Gaming Session Data: Retained for three years from the date of the session, unless required for longer by a regulatory investigation or legal dispute.
• Support Communications: Retained for two years from the date of the last interaction, after which they are deleted unless they relate to an ongoing dispute or regulatory matter.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.

When retention periods expire, ClubPKVIP securely deletes or anonymises your personal data. Anonymised, aggregated data — from which no individual can be identified — may be retained indefinitely for statistical purposes.

7How We Protect Your Data

Data security is a core operational priority at ClubPKVIP, not an afterthought. We implement multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and the ClubPKVIP platform is encrypted using industry-standard TLS/SSL technology. The padlock icon in your browser confirms that your connection is secure.
• Encrypted Data Storage: Sensitive data — including identity documents and financial information — is stored in encrypted form in our secure data centres. Encryption keys are managed separately from the data they protect.
• Two-Factor Authentication: ClubPKVIP offers two-factor authentication (2FA) for all accounts. We strongly recommend enabling 2FA in your account settings to add an extra layer of protection beyond your password.
• Access Controls: Internal access to player data is strictly role-based and limited to ClubPKVIP staff who need it to perform specific job functions. All internal access is logged and regularly audited.
• Continuous Monitoring: Our security team monitors the ClubPKVIP platform around the clock for unusual activity, unauthorised access attempts and potential data security incidents.
• Data Breach Response: In the unlikely event of a data breach that affects your personal data, ClubPKVIP will notify affected players and relevant authorities in accordance with applicable legal requirements.

8Cookies and Tracking Technologies

ClubPKVIP uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how players use our services. The following types of cookies are used:

The toggles above are illustrative. To manage your actual cookie preferences, use the cookie settings tool available in your browser or contact our support team.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent you from logging into your ClubPKVIP account and using most platform features.

9Your Privacy Rights

As a ClubPKVIP player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at support@clubpkvip.com. We will respond within 30 days of receiving your request:

10Children and Minors

ClubPKVIP is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires players to confirm their age, and our KYC process — which includes CNIC verification — is designed to identify and reject registrations from minors.

If we become aware that personal data belonging to a person under 18 has been collected — whether through misrepresentation during registration or any other means — we will immediately close the associated account, void any transactions, and delete the minor's personal data from our systems in accordance with applicable law.

If you are a parent or guardian and believe that a minor may have registered on ClubPKVIP using your details or their own, please contact our support team immediately at support@clubpkvip.com.

11Third-Party Links and Integrations

The ClubPKVIP platform may contain references to or integrations with third-party services — including game providers and payment processors — that operate under their own privacy policies. ClubPKVIP is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with through the ClubPKVIP platform.

ClubPKVIP does not place external advertising or tracking scripts on our platform that would allow third-party advertisers to collect data about your ClubPKVIP activity for their own targeting purposes.

12Changes to This Privacy Policy

ClubPKVIP may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect how we use your data, we will also notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of the ClubPKVIP platform after any update constitutes your acknowledgement of the revised policy. If you have concerns about any change, please contact our support team before continuing to use the platform.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how ClubPKVIP handles your personal information, you can reach us through the following channels:

• Email: support@clubpkvip.com — Please include "Privacy Request" in the subject line. We will respond within 30 days.
• Live Chat: Available 24/7 through the ClubPKVIP platform after login.

For questions about our Terms and Conditions, see our Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page. Common questions are also answered on our FAQ page.